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Veraia Life AD veraia.life

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Veraia Life Customer Privacy Policy

Last updated: 24/1/2026

Veraia Life AD (“Veraia”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your data with transparency, care, and the highest level of security.

This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website, mobile app, and services (“Services”).

1. WHO WE ARE
   

Veraia AD is a company registered in Bulgaria.
For any privacy-related inquiries, you can contact us at:
privacy@veraia.com

2. WHAT DATA WE COLLECT
   

We may collect the following types of personal data:

a) Information you provide directly:

• Name
  
• Email address
  
• Phone number (if provided)
  
• Country/region
  
• Any information you enter into forms, chat, or queries
  

b) Sensitive and health-related data (only if you voluntarily provide it):

• Health information
  
• Symptoms or conditions
  
• Mental or emotional wellbeing content
  

c) Technical and usage information:

• IP address
  
• Device type and browser
  
• Location (approximate)
  
• Usage behaviour and interaction data
  

3. WHY WE COLLECT YOUR DATA
   

We use your data to:

• Provide and improve Veraia’s services
  
• Respond to your enquiries and requests
  
• Deliver AI-powered support and content
  
• Send service-related emails (if opted in)
  
• Ensure safety and prevent misuse
  
• Comply with legal obligations
  

4. LEGAL BASIS FOR PROCESSING
   

Under GDPR / UK GDPR, we process your data based on:

• Your explicit consent (especially for sensitive data)
  
• The performance of a contract (when you use our services)
  
• Legitimate interests (system improvement and safety)
  
• Legal obligations (where required)
  

5. AI, AUTOMATION & HUMAN OVERSIGHT
   

Some of Veraia’s features use artificial intelligence (AI) to generate responses to the information you provide.

Important:

• AI-generated responses are for informational and supportive purposes only
  
• They do not replace professional medical, legal, or mental health advice
  
• No personal data is used to train public AI models
  
• All AI requests are processed under strict data protection controls
  

6. HOW YOUR DATA IS STORED
   

We use secure, GDPR-compliant providers including:

• AWS (hosting & storage within the EU)
  
• OpenAI (AI processing layer)
  
• HubSpot (CRM & contact management)
  
• SendGrid (email service)

Data related to children and dependents is subject to restricted internal access, enhanced encryption standards, and conservative retention policies to ensure the highest levels of confidentiality and protection.

All data is encrypted and protected with strict access controls.

7. DATA RETENTION
   

We only retain data for as long as necessary:

• Account data: while active + 30 days
  
• Sensitive content: max 24 months of inactivity
  
• Support and chat logs: 12 months
  
• Legal/transaction data: as required by law
  

8. SHARING YOUR DATA
   

We never sell your data.

Your data is only shared with:

• Approved service providers (as listed above)
  
• Legal authorities if legally required
  
• In anonymised, aggregated form for analytics
  

9. YOUR RIGHTS
   

Under GDPR / UK GDPR you have the right to:

• Access your data
  
• Correct your data
  
• Delete your data
  
• Withdraw consent
  
• Restrict processing
  
• Request data portability
  

To exercise your rights email:
privacy@veraia.com

10. CHILDREN & DEPENDENT ACCOUNTS

Veraia is not designed to be used independently by children or minors.

However, we recognise that parents and legal guardians may wish to use Veraia to record, manage, or reflect on information related to their children or dependants (for example, tracking developmental, health, or wellbeing information from birth).

In these cases:

• The adult creating and managing the account confirms that they are the parent or legal guardian of the child or dependent.
• Any information submitted about a child or dependent is done so solely by the adult account holder and under their full responsibility.
• The child or dependent does not directly access or control the Veraia account.
• The adult account holder gives explicit consent for the child’s data to be processed and stored by Veraia.
• All children’s data is treated as sensitive data and is subject to enhanced protection, access control and limited retention.

Veraia does not knowingly collect data directly from children or allow minors to create accounts.

10A. PARENTAL / GUARDIAN CONSENT AND RESPONSIBILITY

By adding information relating to a child or dependent, the account holder confirms and agrees that:

• They are legally authorised to provide this information
  
• They consent to Veraia storing, processing and displaying this information
  
• They accept full legal responsibility for the accuracy and lawful sharing of such data
  
• They understand that Veraia does not independently verify guardianship status
  

Veraia may, if required by law or for safety reasons, request additional confirmation of guardianship.

11. COOKIES
    

We use cookies for:

• Essential site functionality
  
• Analytics
  
• Performance improvements
  

You can manage cookies in your browser or via our cookie banner.

12. CHANGES TO THIS POLICY
    

We may update this policy from time to time. The latest version will always be available on our website.

If changes are significant, we will notify users where appropriate.