{"id":3,"date":"2026-01-09T04:53:50","date_gmt":"2026-01-09T04:53:50","guid":{"rendered":"http:\/\/127.0.0.1\/?page_id=3"},"modified":"2026-01-28T19:07:54","modified_gmt":"2026-01-28T19:07:54","slug":"privacy-policy-2","status":"publish","type":"page","link":"https:\/\/veraia.life\/bg\/privacy-policy-2\/","title":{"rendered":"\u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0437\u0430 \u043f\u043e\u0432\u0435\u0440\u0438\u0442\u0435\u043b\u043d\u043e\u0441\u0442"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Who we are<\/h2>\n\n\n\n<p>Veraia Life AD veraia.life<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Comments<\/h2>\n\n\n\n<p>Veraia Life Customer Privacy Policy<\/p>\n\n\n\n<p>Last updated: 24\/1\/2026<\/p>\n\n\n\n<p>Veraia Life AD (&#8220;Veraia&#8221;, &#8220;we&#8221;, &#8220;us&#8221;, or &#8220;our&#8221;) is committed to protecting your privacy and handling your data with transparency, care, and the highest level of security.<\/p>\n\n\n\n<p>This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website, mobile app, and services (\u201cServices\u201d).<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>WHO WE ARE<br><\/strong><\/li>\n<\/ol>\n\n\n\n<p>Veraia AD is a company registered in Bulgaria.<br>For any privacy-related inquiries, you can contact us at:<br>privacy@veraia.com<\/p>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li><strong>WHAT DATA WE COLLECT<br><\/strong><\/li>\n<\/ol>\n\n\n\n<p>We may collect the following types of personal data:<\/p>\n\n\n\n<p>a) Information you provide directly:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name<br><\/li>\n\n\n\n<li>Email address<br><\/li>\n\n\n\n<li>Phone number (if provided)<br><\/li>\n\n\n\n<li>Country\/region<br><\/li>\n\n\n\n<li>Any information you enter into forms, chat, or queries<br><\/li>\n<\/ul>\n\n\n\n<p>b) Sensitive and health-related data (only if you voluntarily provide it):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Health information<br><\/li>\n\n\n\n<li>Symptoms or conditions<br><\/li>\n\n\n\n<li>Mental or emotional wellbeing content<br><\/li>\n<\/ul>\n\n\n\n<p>c) Technical and usage information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IP address<br><\/li>\n\n\n\n<li>Device type and browser<br><\/li>\n\n\n\n<li>Location (approximate)<br><\/li>\n\n\n\n<li>Usage behaviour and interaction data<br><\/li>\n<\/ul>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li><strong>WHY WE COLLECT YOUR DATA<br><\/strong><\/li>\n<\/ol>\n\n\n\n<p>We use your data to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide and improve Veraia\u2019s services<br><\/li>\n\n\n\n<li>Respond to your enquiries and requests<br><\/li>\n\n\n\n<li>Deliver AI-powered support and content<br><\/li>\n\n\n\n<li>Send service-related emails (if opted in)<br><\/li>\n\n\n\n<li>Ensure safety and prevent misuse<br><\/li>\n\n\n\n<li>Comply with legal obligations<br><\/li>\n<\/ul>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li><strong>LEGAL BASIS FOR PROCESSING<br><\/strong><\/li>\n<\/ol>\n\n\n\n<p>Under GDPR \/ UK GDPR, we process your data based on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your explicit consent (especially for sensitive data)<br><\/li>\n\n\n\n<li>The performance of a contract (when you use our services)<br><\/li>\n\n\n\n<li>Legitimate interests (system improvement and safety)<br><\/li>\n\n\n\n<li>Legal obligations (where required)<br><\/li>\n<\/ul>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li><strong>AI, AUTOMATION &amp; HUMAN OVERSIGHT<br><\/strong><\/li>\n<\/ol>\n\n\n\n<p>Some of Veraia\u2019s features use artificial intelligence (AI) to generate responses to the information you provide.<\/p>\n\n\n\n<p>Important:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI-generated responses are for informational and supportive purposes only<br><\/li>\n\n\n\n<li>They do not replace professional medical, legal, or mental health advice<br><\/li>\n\n\n\n<li>No personal data is used to train public AI models<br><\/li>\n\n\n\n<li>All AI requests are processed under strict data protection controls<br><\/li>\n<\/ul>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li><strong>HOW YOUR DATA IS STORED<br><\/strong><\/li>\n<\/ol>\n\n\n\n<p>We use secure, GDPR-compliant providers including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AWS (hosting &amp; storage within the EU)<br><\/li>\n\n\n\n<li>OpenAI (AI processing layer)<br><\/li>\n\n\n\n<li>HubSpot (CRM &amp; contact management)<br><\/li>\n\n\n\n<li>SendGrid (email service)<\/li>\n<\/ul>\n\n\n\n<p>Data related to children and dependents is subject to <strong>restricted internal access<\/strong>, enhanced encryption standards, and conservative retention policies to ensure the highest levels of confidentiality and protection.<\/p>\n\n\n\n<p>All data is encrypted and protected with strict access controls.<\/p>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\">\n<li><strong>DATA RETENTION<br><\/strong><\/li>\n<\/ol>\n\n\n\n<p>We only retain data for as long as necessary:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Account data: while active + 30 days<br><\/li>\n\n\n\n<li>Sensitive content: max 24 months of inactivity<br><\/li>\n\n\n\n<li>Support and chat logs: 12 months<br><\/li>\n\n\n\n<li>Legal\/transaction data: as required by law<br><\/li>\n<\/ul>\n\n\n\n<ol start=\"8\" class=\"wp-block-list\">\n<li><strong>SHARING YOUR DATA<br><\/strong><\/li>\n<\/ol>\n\n\n\n<p>We never sell your data.<\/p>\n\n\n\n<p>Your data is only shared with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Approved service providers (as listed above)<br><\/li>\n\n\n\n<li>Legal authorities if legally required<br><\/li>\n\n\n\n<li>In anonymised, aggregated form for analytics<br><\/li>\n<\/ul>\n\n\n\n<ol start=\"9\" class=\"wp-block-list\">\n<li><strong>YOUR RIGHTS<br><\/strong><\/li>\n<\/ol>\n\n\n\n<p>Under GDPR \/ UK GDPR you have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access your data<br><\/li>\n\n\n\n<li>Correct your data<br><\/li>\n\n\n\n<li>Delete your data<br><\/li>\n\n\n\n<li>Withdraw consent<br><\/li>\n\n\n\n<li>Restrict processing<br><\/li>\n\n\n\n<li>Request data portability<br><\/li>\n<\/ul>\n\n\n\n<p>To exercise your rights email:<br>privacy@veraia.com<\/p>\n\n\n\n<p><strong>10. CHILDREN &amp; DEPENDENT ACCOUNTS<\/strong><\/p>\n\n\n\n<p>Veraia is not designed to be used independently by children or minors.<\/p>\n\n\n\n<p>However, we recognise that parents and legal guardians may wish to use Veraia to record, manage, or reflect on information related to their children or dependants (for example, tracking developmental, health, or wellbeing information from birth).<\/p>\n\n\n\n<p>In these cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The adult creating and managing the account confirms that they are the <strong>parent or legal guardian<\/strong> of the child or dependent.<\/li>\n\n\n\n<li>Any information submitted about a child or dependent is done so <strong>solely by the adult account holder<\/strong> and under their full responsibility.<\/li>\n\n\n\n<li>The child or dependent does <strong>not directly access or control<\/strong> the Veraia account.<\/li>\n\n\n\n<li>The adult account holder gives <strong>explicit consent<\/strong> for the child\u2019s data to be processed and stored by Veraia.<\/li>\n\n\n\n<li>All children\u2019s data is treated as <strong>sensitive data<\/strong> and is subject to <strong>enhanced protection, access control and limited retention<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p>Veraia does not knowingly collect data directly from children or allow minors to create accounts.<\/p>\n\n\n\n<p><strong>10A. PARENTAL \/ GUARDIAN CONSENT AND RESPONSIBILITY<\/strong><\/p>\n\n\n\n<p>By adding information relating to a child or dependent, the account holder confirms and agrees that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>They are legally authorised to provide this information<br><\/li>\n\n\n\n<li>They consent to Veraia storing, processing and displaying this information<br><\/li>\n\n\n\n<li>They accept full legal responsibility for the accuracy and lawful sharing of such data<br><\/li>\n\n\n\n<li>They understand that Veraia does not independently verify guardianship status<br><\/li>\n<\/ul>\n\n\n\n<p>Veraia may, if required by law or for safety reasons, request additional confirmation of guardianship.<\/p>\n\n\n\n<ol start=\"11\" class=\"wp-block-list\">\n<li><strong>COOKIES<\/strong><br><\/li>\n<\/ol>\n\n\n\n<p>We use cookies for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Essential site functionality<br><\/li>\n\n\n\n<li>Analytics<br><\/li>\n\n\n\n<li>Performance improvements<br><\/li>\n<\/ul>\n\n\n\n<p>You can manage cookies in your browser or via our cookie banner.<\/p>\n\n\n\n<ol start=\"12\" class=\"wp-block-list\">\n<li><strong>CHANGES TO THIS POLICY<br><\/strong><\/li>\n<\/ol>\n\n\n\n<p>We may update this policy from time to time. The latest version will always be available on our website.<\/p>\n\n\n\n<p>If changes are significant, we will notify users where appropriate.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>","protected":false},"excerpt":{"rendered":"<p>Who we are Veraia Life AD veraia.life Comments Veraia Life Customer Privacy Policy Last updated: 24\/1\/2026 Veraia Life AD (&#8220;Veraia&#8221;, &#8220;we&#8221;, &#8220;us&#8221;, or &#8220;our&#8221;) is committed to protecting your privacy and handling your data with transparency, care, and the highest level of security. This Privacy Policy explains how we collect, use, share, and protect personal [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy - Veraia Life<\/title>\n<meta name=\"description\" content=\"Veraia Life Privacy Policy and data management, 2026\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/veraia.life\/bg\/privacy-policy-2\/\" \/>\n<meta property=\"og:locale\" content=\"bg_BG\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - Veraia Life\" \/>\n<meta property=\"og:description\" content=\"Veraia Life Privacy Policy and data management, 2026\" \/>\n<meta property=\"og:url\" content=\"https:\/\/veraia.life\/bg\/privacy-policy-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Veraia Life\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-28T19:07:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/veraia.life\/wp-content\/uploads\/2026\/01\/cropped-Untitled-design-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"512\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 \u043c\u0438\u043d\u0443\u0442\u0438\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/veraia.life\/privacy-policy-2\/\",\"url\":\"https:\/\/veraia.life\/privacy-policy-2\/\",\"name\":\"Privacy Policy - Veraia Life\",\"isPartOf\":{\"@id\":\"https:\/\/veraia.life\/#website\"},\"datePublished\":\"2026-01-09T04:53:50+00:00\",\"dateModified\":\"2026-01-28T19:07:54+00:00\",\"description\":\"Veraia Life Privacy Policy and data management, 2026\",\"breadcrumb\":{\"@id\":\"https:\/\/veraia.life\/privacy-policy-2\/#breadcrumb\"},\"inLanguage\":\"bg-BG\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/veraia.life\/privacy-policy-2\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/veraia.life\/privacy-policy-2\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/veraia.life\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Privacy Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/veraia.life\/#website\",\"url\":\"https:\/\/veraia.life\/\",\"name\":\"Veraia Life\",\"description\":\"Health and wellbeing AI powered digital assistant\",\"publisher\":{\"@id\":\"https:\/\/veraia.life\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/veraia.life\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"bg-BG\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/veraia.life\/#organization\",\"name\":\"Veraia Life\",\"url\":\"https:\/\/veraia.life\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"bg-BG\",\"@id\":\"https:\/\/veraia.life\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/veraia.life\/wp-content\/uploads\/2026\/01\/cropped-Untitled-design-1.png\",\"contentUrl\":\"https:\/\/veraia.life\/wp-content\/uploads\/2026\/01\/cropped-Untitled-design-1.png\",\"width\":512,\"height\":512,\"caption\":\"Veraia Life\"},\"image\":{\"@id\":\"https:\/\/veraia.life\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Privacy Policy - Veraia Life","description":"Veraia Life Privacy Policy and data management, 2026","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/veraia.life\/bg\/privacy-policy-2\/","og_locale":"bg_BG","og_type":"article","og_title":"Privacy Policy - Veraia Life","og_description":"Veraia Life Privacy Policy and data management, 2026","og_url":"https:\/\/veraia.life\/bg\/privacy-policy-2\/","og_site_name":"Veraia Life","article_modified_time":"2026-01-28T19:07:54+00:00","og_image":[{"width":512,"height":512,"url":"https:\/\/veraia.life\/wp-content\/uploads\/2026\/01\/cropped-Untitled-design-1.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 \u043c\u0438\u043d\u0443\u0442\u0438"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/veraia.life\/privacy-policy-2\/","url":"https:\/\/veraia.life\/privacy-policy-2\/","name":"Privacy Policy - Veraia Life","isPartOf":{"@id":"https:\/\/veraia.life\/#website"},"datePublished":"2026-01-09T04:53:50+00:00","dateModified":"2026-01-28T19:07:54+00:00","description":"Veraia Life Privacy Policy and data management, 2026","breadcrumb":{"@id":"https:\/\/veraia.life\/privacy-policy-2\/#breadcrumb"},"inLanguage":"bg-BG","potentialAction":[{"@type":"ReadAction","target":["https:\/\/veraia.life\/privacy-policy-2\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/veraia.life\/privacy-policy-2\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/veraia.life\/"},{"@type":"ListItem","position":2,"name":"Privacy Policy"}]},{"@type":"WebSite","@id":"https:\/\/veraia.life\/#website","url":"https:\/\/veraia.life\/","name":"Veraia Life","description":"Health and wellbeing AI powered digital assistant","publisher":{"@id":"https:\/\/veraia.life\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/veraia.life\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"bg-BG"},{"@type":"Organization","@id":"https:\/\/veraia.life\/#organization","name":"Veraia Life","url":"https:\/\/veraia.life\/","logo":{"@type":"ImageObject","inLanguage":"bg-BG","@id":"https:\/\/veraia.life\/#\/schema\/logo\/image\/","url":"https:\/\/veraia.life\/wp-content\/uploads\/2026\/01\/cropped-Untitled-design-1.png","contentUrl":"https:\/\/veraia.life\/wp-content\/uploads\/2026\/01\/cropped-Untitled-design-1.png","width":512,"height":512,"caption":"Veraia Life"},"image":{"@id":"https:\/\/veraia.life\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/veraia.life\/bg\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/veraia.life\/bg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/veraia.life\/bg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/veraia.life\/bg\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/veraia.life\/bg\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":3,"href":"https:\/\/veraia.life\/bg\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":3888,"href":"https:\/\/veraia.life\/bg\/wp-json\/wp\/v2\/pages\/3\/revisions\/3888"}],"wp:attachment":[{"href":"https:\/\/veraia.life\/bg\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}